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FAQ For Shop Owners

1. How can I build my store?

  • a. Click login / register shop, at left side of Dukan24h.com.
  • b. Either fill your details for login or register your shop by using Google id.
  • c. You can also register by providing complete details.
  • d. First user always be owner of the shop.
  • e. Owners can create more users to operate POS only.
  • f. Owner allow to use a complete menu.

2. How to update my products?

  • a. First you need to define or verify your business category, by clicking category.
  • b. After that, select your product screen at the left side of the menu bar.
  • c. You can upload your products using excel or manually update products.

3. How can I start my sale?

  • a. From the menu ADD SALE will allow you to operate the POS screen, you can select products by searching barcode or name.

4. Can I update my inventory first?

  • a. No need, we want you to start your sale immediately if you want.
  • b. You can update your inventory from ALL PRODUCTS in the PRODUCT option.

5. Can I create my salesman to operate my sales?

  • a. Yes, in SETTING, you can create sales user, system only allow them to use POS.

6. Can I use barcode scanner?

  • a. Yes, you can in ADD SALES option.

7. Can I manage my expenses?

  • a. Yes, we provide you general ledger with debit credit entries.
  • b. We also offer a Chart of Account to generate your own accounts.

FAQ for Shoppers

1. Important steps for shoppers

  • 1. Shopping is by each shop's products.
  • 2. Search using the search bar.
  • 3. You will get a list of products and shops.
  • 4. Select shop.
  • 5. Select a product and the system will create your order.

2. Can I search shops by location?

  • a. Yes, there is a location bar, we already find your current location / city, you can also change it by selecting your country and city.

3. Can I search for particular items available in this marketplace?

  • a. Yes, you can search products from the top center search bar, a list will show products, and shops matching your search requirements.

4. Can I create my shopping account?

  • a. Not at the moment, we are working to create a shoppers profile, where you can have your shopping history and details in near future.

5. How can I pay my bill?

  • a. Currently, it's cash on delivery, however, we are working with our partners to offer various payment methods in the near future.

6. What are the categories that are cover?

  • a. Please find list of current categories, please follow latest at Dukan24h.com.
  •     i. Groceries
  •     i. Groceries
  •     ii. Pharmaceutical
  •     iii. Food & Beverages
  •     iv. Mobiles
  •     v. Tools & Machinery
  •     vi. Cosmetics & Perfumes
  •     vii. Furniture & Fixture
  •     viii. Tours & Travels
  •     ix. Men & Women Clothing
  •     x. Children's Clothing, Accessories & Toys
  •     xi. Books & Stationary
  •     xii. Electronics

If You Have More Questions CONTACT US

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